The Basic Unit of Work
Work is solving problems. The industrial approach was detached from customers and there are many problems without a mass-market solution
— Esko Kilpi (@EskoKilpi) September 1, 2015
The new rules
- Work in the future is still going to be solving problems, but in interaction with customers
- The solutions to problems are more contextual
- Work, then, cannot be based on preconceived competences, but work is learning
- Work should be understood as interaction between interdependent people
- The basic unit of work is not a task or a role, but interaction
