The Basic Unit of Work

The new rules

  1. Work in the future is still going to be solving problems, but in interaction with customers
  2. The solutions to problems are more contextual
  3. Work, then, cannot be based on preconceived competences, but work is learning
  4. Work should be understood as interaction between interdependent people
  5. The basic unit of work is not a task or a role, but interaction

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